This blogpost will detail my experiences and insights gained from implementing Role Based Access Control (RBAC) in a System Center 2012 R2 Service Manager environment.

Overview:

After installing Service Manager a couple of so called User Roles are created:

  • Report User
  • End User
  • Read-Only Operator
  • Activity Implementer
  • Change Initiator
  • Incident Resolver
  • Problem Analyst
  • Change Manager
  • Advanced Operator
  • Author
  • Workflow
  • Administrator

In its simplest form you should simply add Active Directory groups to one of the groups above and users member of that group will receive the corresponding rights. Microsoft has outlined what each User Role profile can do in the following article on TechNet: Appendix A – List of User Role Profiles in System Center 2012 – Service Manager – http://technet.microsoft.com/en-us/library/hh495625.aspx

Read More