Update (December 11th 2015): Today Microsoft released a hotfix for the Self Service Portal, the hotfix (KB3124091) can be downloaded from Microsoft Download here.
The corresponding KB article at time of writing isn’t available yet. I did an installation in my lab environment though and the most annoying issues are solved Please read the full article to get an idea of what was solved.
When Microsoft released System Center 2012 R2 Service Manager in October 2013, I was quite suprised that the server the webparts for the Self Service Portal only were supported on SharePoint 2010. At that time, installing SharePoint 2010 was only supported on Windows Server 2008 R2.
At a customer of mine a issue with Incident Requests in System Center 2012 R2 Service Manager was reported. Some users reported that they received the error:”Failed to execute Submit operation. Fix the reported error before… – The user <domain>\<accountname> does not have sufficient permission to perform the operation.
This blogpost will detail my experiences and insights gained from implementing Role Based Access Control (RBAC) in a System Center 2012 R2 Service Manager environment.
After installing Service Manager a couple of so called User Roles are created:
In its simplest form you should simply add Active Directory groups to one of the groups above and users member of that group will receive the corresponding rights. Microsoft has outlined what each User Role profile can do in the following article on TechNet: Appendix A – List of User Role Profiles in System Center 2012 – Service Manager – http://technet.microsoft.com/en-us/library/hh495625.aspx
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.