Update (December 11th 2015): Today Microsoft released a hotfix for the Self Service Portal, the hotfix (KB3124091) can be downloaded from Microsoft Download here.
The corresponding KB article at time of writing isn’t available yet. I did an installation in my lab environment though and the most annoying issues are solved Please read the full article to get an idea of what was solved.
When Microsoft released System Center 2012 R2 Service Manager in October 2013, I was quite suprised that the server the webparts for the Self Service Portal only were supported on SharePoint 2010. At that time, installing SharePoint 2010 was only supported on Windows Server 2008 R2.
Luckely somewhere around May 2014 Microsoft released Service Pack 2 for SharePoint 2010 allowing the installation of SharePoint 2010 on top of Windows Server 2012 R2. Support statement was made in KB2724471: SharePoint 2010 support for Windows Server 2012 and Windows Server 2012 R2. And also Microsoft supports running the SharePoint Web Part on top of Windows Server 2012 R2 as stated in the Software Requirements for System Center 2012 – Service Manager. Installing the SharePoint web parts on SharePoint 2013 still isn’t supported, let’s hope a future update will bring this support, and that hopefully in the next version of the product we have another solution which is pure HTML based.Read More
At a customer of mine a issue with Incident Requests in System Center 2012 R2 Service Manager was reported. Some users reported that they received the error:”Failed to execute Submit operation. Fix the reported error before… – The user <domain>\<accountname> does not have sufficient permission to perform the operation.
Full error in the console was:
This blogpost will detail my experiences and insights gained from implementing Role Based Access Control (RBAC) in a System Center 2012 R2 Service Manager environment.
After installing Service Manager a couple of so called User Roles are created:
- Report User
- End User
- Read-Only Operator
- Activity Implementer
- Change Initiator
- Incident Resolver
- Problem Analyst
- Change Manager
- Advanced Operator
In its simplest form you should simply add Active Directory groups to one of the groups above and users member of that group will receive the corresponding rights. Microsoft has outlined what each User Role profile can do in the following article on TechNet: Appendix A – List of User Role Profiles in System Center 2012 – Service Manager – http://technet.microsoft.com/en-us/library/hh495625.aspx