Technical Blog of Kenneth van Surksum

The new Self Service Portal for System Center 2012 R2 Service Manager and my experiences installing and using it so far

Update: Microsoft has announced that it will release an update for the Self Service Portal on December 10th.


This Tuesday Microsoft released Update Release 8 for System Center 2012 R2 Service Manager. While normal Update Releases for the product are available from download in a KB article, this Update Release is only available from Microsoft Download. The download page from Microsoft specifies an KB article (KB3096383) for more information but unfortunately this redirects to a page not found.

Installing the Self Service Portal is described by other people already, I advise you to have a look at this blogpost from Steve Buchanan: Early Look: Service Manager HTML 5 Portal and this blogpost from Michael Seidl: Installation and first look at the new SCSM HTML5 Portal. Microsoft self has also supplied some documentation on Technet which is available here: Deploy the New Self-Service Portal


Below are my experiences so far, please read them carefully and determine if implementation of this new Self Service Portal is worthwhile in your environment:

1. You can’t install the portal on de DW Management Server
2. You can install the portal on the WF management Server or any other server
3. Run the setup as administrator, or else you will get an IIS 7 role is not installed error
4. It’s not clear if there are issues resolved in UR8, since the KB is missing.
5. The download mentions that UR7 is a prerequisite, while the installation documentation on mentions that: “In order to deploy the new Self Service Portal, you must have System Center 2012 R2 Service Manager Update Roll-Up 8 or later installed.”
6. Download contains an .MPB file, but when I want to import this the console mentions that its already installed.
7. Some links in the setup wizard refer to Technical Preview documentation
8. Service Requests which have required fields cannot be canceled in the Self Service Portal
9. Incident Requests are created under the Service Account supplied during SSP installation and not using the logged on user account
10. The default language is French, this can be modified in the Application Settings or Web.config in IIS though

I will try to update this blogposting with fixes/workarounds if I find them, or when Microsoft releases a new version solving these issues.

Distributing content to Distribution points and Distribution point groups in ConfigMgr 2012

With the release of System Center 2012 Configuration Manager, Microsoft introduced the distribution point groups functionality. Distribution point groups provide a logical grouping of distribution points and collections for content distribution as described in the following Technet Article: Configuring Content Management in Configuration Manager, Create and Configure Distribution Point Groups

A Distribution Point can be made member of one or more Distribution Point Group, based on the content deployed to that Distribution Point Group and whether the Distribution Point is member of that group, the Distribution Point receives content which is defined for the Distribution Point group.

When distributing content you have the ability to choose whether you want to distribute to a either a Collection/Collections, Distribution Point or Distribution Point Groups. This is actually the point where things start to go wrong, since depending on who is performing the distribution of the content, different options are chosen. READ MORE »

Installing the Service Manager Self Service Portal (SSP) on Windows Server 2012 R2

When Microsoft released System Center 2012 R2 Service Manager in October 2013, I was quite suprised that the server the webparts for the Self Service Portal only were supported on SharePoint 2010. At that time, installing SharePoint 2010 was only supported on Windows Server 2008 R2.

Luckely somewhere around May 2014 Microsoft released Service Pack 2 for SharePoint 2010 allowing the installation of SharePoint 2010 on top of Windows Server 2012 R2. Support statement was made in KB2724471: SharePoint 2010 support for Windows Server 2012 and Windows Server 2012 R2. And also Microsoft supports running the SharePoint Web Part on top of Windows Server 2012 R2 as stated in the Software Requirements for System Center 2012 – Service Manager. Installing the SharePoint web parts on SharePoint 2013 still isn’t supported, let’s hope a future update will bring this support, and that hopefully in the next version of the product we have another solution which is pure HTML based. READ MORE »

SCSM 2012: Failed to execute Submit Operation, event id 26319

At a customer of mine a issue with Incident Requests in System Center 2012 R2 Service Manager was reported. Some users reported that they received the error:”Failed to execute Submit operation. Fix the reported error before… – The user <domain>\<accountname>  does not have sufficient permission to perform the operation.


Full error in the console was:


Service Manager Related Links

More posts →

Next WMUG NL Webinar announced with Johan Arwidmark


Last week we announced our next Windows Management User Group Netherlands Webinar. On May the 6th we have invited Enterprise Client Management MVPs Johan Arwidmark to talk with us about OSD – MDT 2013 & ConfigMgr 2012 R2 highlights.

Johan Arwidmark is the Chief Technical Architect with Knowledge Factory. He is a consultant, author and all-around geek specializing in Systems Management and Enterprise Windows Deployment Solutions.

In addition to his consulting role, Johan present trainings and speaks at several conferences each year, including TechEd around the world. He is also actively involved in communities like and, and he has been awarded Microsoft Most Valuable Professional (MVP) for eight years.

Johan is known for an energetic and humorous style, tackling complex concepts using simple “Real World” scenarios and lots of live demos. His areas of expertise include: Enterprise Windows Deployment Tools and Solutions, ConfigMgr, MDT, WinPE, USMT, and WDS.

See for more information our WMUG NL website:

Next WMUG NL meeting announced with Kent Agerlund and Brian Mason


Last week we announced our next Windows Management User Group Netherlands meeting. On May the 22nd we have invited Enterprise Client Management MVPs Kent Agerlund and Brian Mason to talk with us about Patch Management.

Kent is joining us from Denmark to talk with us about third party software updates with System Center 2012 R2 Configuration Manager. Kent works for Coretech and travels around the world to do consulting jobs, teach people everything about Enterprise Client Management and speaks on conferences like TechEd, IT/Dev Connections and the Microsoft Management Summit.

Brian works for a large financial services company called Wells Fargo in the United States of America. Brian manages with his team more than 360.000 clients. He will learn us the do’s and don’t about Software Updates (via Configuration Manager) in a real enterprise environment. Brian speaks a lot at his user group and spoke in the past at conferences like the Microsoft Management Summit.

See for more information our WMUG NL website:

Implementing RBAC in System Center 2012 R2 Service Manager

This blogpost will detail my experiences and insights gained from implementing Role Based Access Control (RBAC) in a System Center 2012 R2 Service Manager environment.


After installing Service Manager a couple of so called User Roles are created:

  • Report User
  • End User
  • Read-Only Operator
  • Activity Implementer
  • Change Initiator
  • Incident Resolver
  • Problem Analyst
  • Change Manager
  • Advanced Operator
  • Author
  • Workflow
  • Administrator

In its simplest form you should simply add Active Directory groups to one of the groups above and users member of that group will receive the corresponding rights. Microsoft has outlined what each User Role profile can do in the following article on TechNet: Appendix A – List of User Role Profiles in System Center 2012 – Service Manager –


WMUG NL Meeting on subject Monitoring on the 12th of February

On Wednesday evening the 12th of February the Windows Management User Group Netherlands is organizing a new event. This time the subject throughout the evening will be monitoring, and for this we have found three excellent and knowledgeable speakers on the monitoring subject.

We start with Stefan Stranger, who will talk about using PowerShell with System Center 2012 R2 Operations Manager. Second Dieter Wijckmans who comes all the way from Belgium will talk about monitoring applications which reside in the cloud. And third we have Dennis Rietvink from Savision who is going to talk about Business Service Management for System Center Operations Manager.

This evening our host will be VXCompany in Baarn. You can find more information about the event on the WMUG NL homepage here: We hope to meet you there !

Event: Dutch VMware User Group conference on March 6th

On the 6th of March, the Dutch VMware User Group, which is a subsidairy of the global VMware User Group organizes a conference in the Netherlands. The conference which starts at 8:30 and end at 17:30 will be held in Conferenciecentrum 1931, in Den Bosch. The keynote of the event will be hosted by Brian Gammage, who is Chief Market Technologist at VMware. Other sessions will be hosted by well respected VMware community members like

At this event I will also host a session on how you can monitor your VMware environment when you are already using Microsoft System Center Operations Manager. I will do a dual presentation togeter with Marnix Wolf, who is a Microsoft MVP for cloud and datacenter management and a well respected community member as well. Marnix and I are both founding members of the Windows Management User Group Netherlands. Our session starts at 16:45 and ends at 17:30 and we hope to see you there.